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Old Metrotown’s Journey to Easier and More Accurate Shift Scheduling

People

Company Summary:

Old Metrotown is a retail store with around 75 employees that previously managed shifts manually. This led to scheduling errors and inefficient staff use. After switching to Novagems, they found a simpler way to organize shifts, improve communication, and better match staffing with busy times.

Challenges

Time-Consuming Scheduling

Frequent Scheduling Errors

Inconsistent Labor Utilization

Solution

User-Friendly Scheduling

Real-Time Labor Insights

Dedicated Support

Clock-In-Out

“Novagems Has Completely Transformed How We Handle Scheduling. It’s Much Quicker And More Accurate Than Before.”
- Jason Smith

Clock-In-Out

The Shining Results

Old Metrotown has modernized its scheduling system, enabling the company to handle fluctuating customer demand, optimize labor costs, and improve staff communication. The streamlined process has saved valuable time and improved overall efficiency.

People

Scheduling Time Reduction

People

Employee Accountability

People

Payroll & Reporting Efficiency

People

Shift Management Efficiency

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Frequently asked questions

Yes. Novagems handles multi-site retail scheduling, shift templates for events and promotions, and GPS-verified clock-ins from one dashboard.

Yes. Open-shift broadcasting notifies available, qualified staff so gaps get filled quickly without phone-tag.

Per active user, so you only pay for staff scheduled and working, with all features in one plan.

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