Novagems vs TrackTik: Head-to-Head Comparison

TL;DR: Novagems vs TrackTik

Novagems is the better fit for most security companies. It is one platform and one guard app with everything included: drag-and-drop scheduling, live GPS tracking and GPS history, geofenced clock-in, NFC and QR checkpoint tours, incident and automated client reports, timesheets and pay runs, visitor logs and invoicing, plus hours and cost forecasting, shift-conflict detection and fake-GPS detection. It is billed per active user with no minimums, and you can start a 14-day free trial today.

TrackTik, now part of Trackforce, is an enterprise platform. Pricing is a custom quote based on your site count and the modules you add, such as billing, payroll, BI and visitor management. Evaluation starts with a demo, and guards use separate apps for scheduling and guard tours.

Verdict: choose Novagems if you want one system your managers and guards can run from day one. TrackTik suits very large enterprises that want its enterprise modules and can run a quote-based rollout.

TrackTik details are from Trackforce’s pricing page, TrackTik’s support site and its App Store listing, checked in October 2026. Plans change, so confirm with each vendor before you buy.

At-a-Glance Comparison

Blank cells mean we could not confirm the feature from TrackTik’s public pages, not that TrackTik lacks it.

Why Security Companies Choose Novagems Over TrackTik

One app for guards

Novagems guards see their shifts, accept open shifts, clock in at the site, run checkpoint tours, file incident reports and chat with the office in one app. TrackTik splits this across separate mobile apps: TrackTik SHIFT for schedules and the TrackTik Guard Tour app for patrols. One app means one login to support, one thing to train, and fewer “which app do I open?” calls on a night shift.

Everything included, billed per active user

Novagems is billed per active user: you only pay for the guards you schedule, with no minimums and no long-term contract, and you can scale up or down as contracts start and end. Scheduling, GPS, tours, reporting, timesheets, pay runs, visitor logs and invoicing are all in the plan. See Novagems pricing.

TrackTik is priced by custom quote, based on your site count and the modules you run. Billing, payroll, BI and visitor management are optional modules on top of the core platform.

Start today, not after a sales cycle

You can start a 14-day free trial of Novagems today, import your schedule from a file, and publish your first week. TrackTik evaluation starts with a demo and a quote.

Planning and proof tools in the box

• Hours and cost forecasting: see whether next week is over or under the contracted hours, and what it will cost, before you publish
• Shift-conflict detection: a conflicts list flags guards booked into overlapping shifts
• Fake-GPS detection: the guard app flags mock-location apps and logs when GPS is switched off or the app is force-closed during a shift
• Proof of service per shift: an evidence summary with checklist, job duties, tours, checkpoints, visitors and incident reports, plus automated client reports on a schedule

Proof from a company that switched

UGS Security ran TrackTik for scheduling, time tracking and payroll, with managers spending hours every week reconciling clock-ins and exporting timesheets. After moving to Novagems, its scheduling time dropped by roughly 30%, payroll exports run in a single click, and clients receive consistent branded reports without manager involvement.

Scheduling

Novagems: A drag-and-drop board with Staff and Site views, open shifts that guards claim from the same app, conflict detection, hours and cost forecasting, copy-forward of a whole week or month, repeating shifts and schedule import. Guards only see a schedule once you publish it, and they are notified at that moment. Read more in our drag-and-drop guard scheduling guide.

TrackTik: Scheduling runs alongside its scheduling module, and guards use the separate TrackTik SHIFT app to see their schedules.

Guard Tours and GPS

Novagems: NFC and QR checkpoint tours, live GPS tracking plus a full GPS trail for every shift, geofenced clock-in tied to each site, and fake-GPS detection, all in the one plan and the one guard app.

TrackTik: Guard tours are TrackTik’s foundation, with check-ins by GPS, NFC, QR or barcode, run from the TrackTik Guard Tour app.

Bottom line: Both are strong on patrols. Novagems keeps tours, schedules and reports in one app and adds attendance-integrity checks.

Reporting and Payroll

Novagems: Guards file reports with a required report type and up to 20 attachments, checkpoints can require a report when scanned, and automated reports go to clients on a schedule. Hours flow into timesheets and pay runs, and billable hours can be pulled straight into an invoice, all included.

TrackTik: Payroll and billing are optional modules in Trackforce’s pricing.

Support

Novagems provides 24/7 support to every customer by phone, email and live chat; you can reach the team from our contact page.

The Verdict

Choose Novagems if:

• You want one platform and one guard app for scheduling, patrols, reports, timesheets and invoicing
• You want simple, per-active-user billing with no minimums, and a free trial before you commit
• You want to see hours and costs before you publish and catch double bookings automatically
• You need attendance records that hold up: fake-GPS detection, GPS-off and app-closed logs, and a GPS trail per shift
• You want 24/7 support by phone, email and live chat
• You run security and cleaning crews, in the US or Canada

TrackTik may suit you if you are a very large enterprise that wants Trackforce’s enterprise modules across many sites, and you have the team and budget for a quote-based rollout.

Switching from TrackTik to Novagems

1. Export your data from TrackTik: guards, sites and schedules
2. Import into Novagems, including your schedule from a file
3. Set up checkpoints by placing NFC tags or QR codes at patrol points
4. Train your team: guards use one mobile app, managers use the web dashboard
5. Go live by publishing your first schedule; guards are notified when it is published

Frequently Asked Questions

What is the main difference between Novagems and TrackTik?

Novagems is one platform and one guard app with every core feature included, billed per active user. TrackTik, now part of Trackforce, is an enterprise platform sold by custom quote based on your site count and the modules you add, and guards use separate apps for scheduling (TrackTik SHIFT) and guard tours (TrackTik Guard Tour).

How is Novagems priced compared with TrackTik?

Novagems is billed per active user: you only pay for the guards you schedule, with no minimums, and you can scale up or down at any time. TrackTik does not publish prices; Trackforce quotes each customer based on site count and the modules it runs, such as billing, payroll, BI and visitor management. With Novagems you can start a 14-day free trial before you talk to sales.

Do guards need more than one app?

Not with Novagems. Guards see their shifts, clock in, run checkpoint tours, file reports and chat in one app. TrackTik uses separate mobile apps: TrackTik SHIFT for schedules and the TrackTik Guard Tour app for patrols.

Has anyone switched from TrackTik to Novagems?

Yes. UGS Security moved from TrackTik to Novagems and cut its scheduling time by roughly 30%. Payroll exports now run in a single click, and clients receive consistent branded reports without manager involvement.

Who should choose TrackTik over Novagems?

Very large security enterprises that want TrackTik’s enterprise modules across many sites and have the team and budget for a custom, quote-based rollout. For most security companies, Novagems covers scheduling, patrols, reporting, timesheets, pay runs and invoicing in one plan.

Ready to see Novagems in action? Start your free 14-day trial → or book a demo.

Further Reading

• Best security guard management software in 2026, all 8 platforms compared
• How to Price Security Guard Contracts, bill rates, margins, and contract pricing formulas
• Workforce Management for Security Companies, operations platform for security firms
• GPS Tracking and Geofencing, verified patrols and real-time guard location

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