Common Problems Of Working Security Guards

Key Takeaways:

• Security guards face significant mental and physical health challenges, including stress, anxiety, and sleep deprivation.
• Workplace safety issues, such as exposure to dangerous situations and inadequate training, are common.
• Legal liability and a lack of proper authority can lead to confusion and frustration.
• A lack of recognition and isolation in the workplace can negatively impact job satisfaction and mental well-being.
• Employers can improve the work environment by investing in training, technology, employee benefits, and a supportive culture.

Security guards are the unsung heroes who work tirelessly to ensure the safety of people, property, and assets. Whether they are patrolling buildings, monitoring surveillance equipment, or responding to emergencies, their role is crucial. However, the job of a security guard comes with its own set of challenges. These issues often go unnoticed but can significantly impact the health, safety, and well-being of security personnel. Understanding these common problems is vital for both employers and employees, as addressing these challenges can improve job satisfaction, reduce turnover, and enhance the overall effectiveness of security teams.

Security guards are the backbone of the society in maintaining peace, harmony and security of people and assets alike. They are the frontline protectors and are often overlooked by many. Security guards blend in easily but they never fail to provide a blanket of security and peace of mind. However, the job comes with its own set of challenges that can be physically and mentally demanding.

Although no security guard’s job is easy, knowing about the common challenges and problems faced by them should be known if you are considering a career in the security industry. This helps you to be better prepared for the upcoming threats and challenges. From security guard training to getting a license it is not always a bed of roses. Let’s explore more about what they face in their lives to keep us safe. 

• Physical Fatigue and Stress

Security guards often work long hours, sometimes during odd hours or overnight shifts. Sometimes they are working in broad daylight and sometimes you will find them being the night owls. This will eventually lead to fatigue and stress. They need to stay alert and vigilant at all times and their minds are constantly working. This demanding nature of security guard jobs takes a toll on their physical and mental health. 

Taking regular breaks, scheduling regular shifts, and offering access to wellness programs become necessary for the security guards. This helps them in providing good customer service and avoid unnecessary situations. 

• Lack of Proper Training

While many security guards undergo basic security guard training while they apply for a security officer license, there are times when this basic training are not enough. The guards might need to brush up their communication skills or their training sessions to stay on the top of the game. And if this basic need is not fulfilled. It can leave them ill-equipped to handle certain situations effectively. Hence leading to potential risks and errors in judgment.

While the security guards are applying for a security officer license they need training in many things. Such as conflict resolution, emergency response, communication skills, legal rights and responsibilities, and the use of security equipment. Now this training can be provided by employers as well. After a security guard company hires a guard they can provide these training sessions at regular intervals. This keeps the guards well knowledgeable of the upcoming trends and regulations in the industry. 

• Equipment Malfunction

Reliable equipment is a security guard’s best friend. They are essential for security guards to perform their duties effectively. However, equipment malfunction is something that is unavoidable at times. This will lead to delays in response times and increase in damage of property. Now how can you avoid these situations?

Simple. Schedule regular maintenance of the devices used by security guards to keep the devices also updated. Devices such as mobile phones, body cams, and mobile patrol cars are in regular use of the security guard. Now the guards should also be trained in such a way that they do not only depend on the equipment to provide good services to the clients. They must know how to deal with small mishaps in the devices themselves without having to call for backup. 

• Dealing with Difficult Individuals

Guards often encounter individuals who may be uncooperative, hostile, or even aggressive. To deal with such situations security guards need to be patient, tactical and have a good presence of mind. Now the guards might be equipped with enough skills to handle these situations but it does take a toll on their mental health. It can be mentally and physically draining. Security guard training gives them insights on how to handle these situations. 

Such situations can be easily de-escalated if the guards are trained. Employers should provide security guards with the necessary tools and support to handle difficult individuals safely and professionally. This may include access to communication devices for calling for backup, if necessary. 

• Safety Concerns and Hazardous Situations

Security guards are tasked with maintaining safety and order in various environments. Including potentially hazardous ones. This exposes them to risks such as physical violence, accidents, or exposure to harmful substances. Ensuring their own safety while fulfilling their duties is vital. 

Before the security guard companies agree to provide their services to the clients they must do a thorough background check. Then they will need to take necessary precautions to avoid any harm coming to their security guards. 

• Mental and Physical Health Challenges

Stress and Anxiety

Security guards are often placed in high-stress situations where they must make split-second decisions. According to the National Institute for Occupational Safety and Health (NIOSH), employees in protective services, including security guards, experience higher rates of workplace stress and anxiety compared to other professions. Guards face the constant pressure of ensuring safety while managing the potential for dangerous encounters, especially in high-risk environments.

Solution: Employers can help reduce stress by providing mental health support services, such as counseling, stress management programs, and wellness initiatives. Guards should also be encouraged to take regular breaks to alleviate stress and maintain their mental well-being.

Physical Health Problems

Physical health problems, such as back pain, muscle strain, and fatigue, are common in security guards, especially for those who stand for long periods or patrol large areas. A study conducted by the Bureau of Labor Statistics (BLS) found that security guards suffer from a higher-than-average rate of musculoskeletal disorders, primarily due to the repetitive physical demands of their jobs.

Solution: Employers should invest in ergonomic equipment, such as adjustable chairs for those stationed at desks, anti-fatigue mats for standing posts, and comfortable, well-fitting uniforms. Guards should be encouraged to engage in regular physical activity to maintain good health.

Sleep Deprivation

Security guards who work night shifts or rotating shifts are at a higher risk of sleep deprivation, which can lead to fatigue, poor decision-making, and an increased likelihood of accidents. The Centers for Disease Control and Prevention (CDC) reports that shift workers, such as security guards, are more likely to suffer from sleep disorders, impacting their physical and mental health.

Solution: To improve sleep quality, employers should implement fair and balanced shift schedules, ensuring guards have enough time to rest between shifts. Creating quiet, comfortable rest areas for guards working overnight shifts can also help them recover adequately.

• Workplace Safety and Security Concerns

Exposure to Dangerous Situations

Security guards frequently encounter dangerous situations, such as theft, vandalism, or violent confrontations. The Occupational Safety and Health Administration (OSHA) reports that security guards are among the most at-risk groups for workplace violence. While they are trained to handle these situations, the reality of the job means they are often exposed to physical harm.

Solution: Providing security guards with proper self-defense training and access to defensive tools, such as pepper spray or walkie-talkies, can help ensure their safety. Employers should also provide guards with clear guidelines on how to handle dangerous situations and who to contact for backup if necessary.

Inadequate Training

Many security guards are inadequately trained, which can lead to mishandling of security equipment, poor decision-making in emergencies, and confusion about legal responsibilities. According to a report by Security Management Magazine, many security professionals report that they feel underprepared for the variety of situations they face, especially in high-risk environments.

Solution: Employers should provide comprehensive training that includes both physical and mental preparedness for various scenarios, including emergency responses, conflict de-escalation, and the proper use of security technologies. Ongoing training sessions are vital to ensure that security guards are always prepared to handle new challenges and threats.

Insufficient Support from Supervisors

Security guards often work alone or in small teams, which can make it difficult for them to receive immediate support when faced with challenging situations. This lack of support can lead to feelings of isolation, frustration, and increased stress.

Solution: Employers should ensure that supervisors are easily accessible to security guards, especially during night shifts or in high-risk situations. Regular check-ins, clear communication channels, and a system for quick response in emergencies can provide much-needed support to guards.

• Legal and Regulatory Issues

Legal Liability and Risk

Security guards face legal risks related to their duties, especially when they are required to use force in certain situations. According to the National Association of Security Companies (NASCO), security guards often have to make quick decisions that could lead to legal consequences, such as using excessive force or unlawfully detaining individuals.

Solution: Employers should provide guards with clear guidelines regarding the appropriate use of force, legal rights, and responsibilities. Guards should also receive training on how to handle various legal situations, such as making citizen’s arrests, ensuring that they stay within the boundaries of the law. Offering legal insurance and liability protection is also a crucial step.

Working Without Proper Authority

In some cases, security guards are expected to enforce the law or handle situations they may not have the legal authority to manage. This lack of clarity can cause confusion and potential legal problems.

Solution: Employers should clearly define the roles and responsibilities of security guards, ensuring that they are not asked to perform tasks outside their legal authority. Developing protocols for when guards should contact law enforcement or other emergency services is essential for ensuring a proper response to incidents.

• Workplace Environment Issues

Lack of Recognition

Despite being essential to the safety and security of an organization, security guards often feel unappreciated and overlooked. A survey conducted by Security Magazine found that a large percentage of security professionals report feeling undervalued in their roles, leading to low morale and job dissatisfaction.

Solution: Employers should implement employee recognition programs, such as “Employee of the Month” awards or performance-based bonuses, to acknowledge the hard work of security personnel. Recognizing their efforts not only boosts morale but also fosters a sense of appreciation and respect.

Isolation and Loneliness

Security guards, especially those working night shifts or in remote locations, often face loneliness and isolation. This isolation can have negative effects on their mental health, contributing to feelings of depression or disengagement from their work.

Solution: Employers can reduce isolation by encouraging team communication, organizing team-building activities, and ensuring that supervisors check in regularly. Creating a supportive network among security guards can help alleviate feelings of loneliness and build camaraderie.

Unpredictable Work Hours

Many security guards work irregular hours, including night shifts, weekends, and holidays. This unpredictability can interfere with their personal lives, affecting family time and work-life balance. The Bureau of Labor Statistics (BLS) reports that shift work is a major contributor to employee dissatisfaction in the security industry.

Solution: To address this issue, employers should implement more predictable and flexible shift schedules. Providing adequate time off between shifts and allowing guards to request time off in advance can help them maintain a better balance between their work and personal lives.

What Are The Responsibilities Of A Security Guard?

Security guards have a wide range of responsibilities which include but not restricted to - 

1. Conducting regular mobile patrols of the premises they are guarding 
2. Monitoring the surveillance systems and devices used to provide protection
3. Seeing if proper rules and regulations are being followed
4. Responding to emergencies and alarms and providing apt assistance
5. Reporting the incidents to authorities and supervisors 
6. Keeping a detailed report of incidents and activity occurring on the location
7. Maintaining proper professionalism and decorum at all times
8. Providing exceptional customer service

What Are The Working Hours Of A Security Guard?

The working hours of the security guards vary according to the different requirements of the companies. It can also change from location to location to different facilities. They might even need to work on different times such as day shift, night shift, on the weekends or holidays as well. 

Can You Be A Security Guard With A Criminal Record?

Before you can call yourself a security guard you will need to meet the basic requirements such as getting a security officer license. These requirements may change from location to location or state to state as well. For example, to become a security guard in Canada you need to be 18 years of age, have a clean criminal record, and be legally eligible to work in Canada.

However, a basic security guard training is a must to be eligible to become a security guard. After an individual has completed the training then only they can apply for the security officer license. If the basic training is missing. Then the security guards may face issues in facing some situations. Now some security guard companies may have policies that are different. Like the company may conduct a background check before hiring anyone as a guard. Now they can make a decision based on the severity of the crime, if committed. Or they might simply overlook the offense if it is not something major. 

Solutions for Improving the Work Environment for Security Guards

Investing in Technology

Modern technology can significantly reduce the strain on security guards by automating certain tasks, enhancing surveillance capabilities, and improving communication. Tools such as mobile apps, real-time incident reporting systems, and advanced surveillance cameras can streamline operations, allowing security guards to focus on more critical tasks.

Solution: Employers should invest in up-to-date security technologies that can make the job safer and more efficient. This includes surveillance systems, GPS tracking for patrols, and incident management software. By embracing technology, security guards can perform their duties more effectively, reducing physical and mental strain.

Providing Comprehensive Employee Benefits

Offering a competitive benefits package is essential for improving job satisfaction and reducing turnover. Health insurance, paid time off, and retirement plans are essential benefits that contribute to the overall well-being of security guards.

Solution: Employers should provide comprehensive employee benefits, including health coverage, retirement savings plans, paid sick leave, and vacation days. Providing these benefits demonstrates a commitment to the well-being of security guards and can improve retention rates.

Creating a Supportive Work Culture

A supportive work culture is vital for the mental and emotional well-being of security guards. Creating an environment that encourages open communication, mutual respect, and teamwork can improve job satisfaction and reduce stress.

Solution: Employers should foster a positive and supportive workplace culture by promoting teamwork, providing regular feedback, and recognizing the contributions of security guards. Ensuring that guards feel valued and supported will improve their overall work experience and performance.

Conclusion 

In conclusion, security guard jobs are not as easy as it seems. They are also humans and deserve praise, respect, and acknowledgment when required. Employers and companies need to understand these problems of working as a security guard. With proper security guard training these problems and challenges can be faced and addressed. Employers can create a safer and more supportive work environment for security guards, ultimately enhancing the overall security and well-being of the communities they serve.

Security guards face numerous challenges in their roles, from mental and physical health issues to workplace safety concerns and legal complications. By addressing these issues through proper training, the implementation of technology, and the creation of a supportive work environment, employers can ensure that security guards are better equipped to perform their duties effectively.

Providing recognition, improving work-life balance, and investing in employee well-being are crucial steps in improving the overall work environment for security guards. By taking proactive steps, businesses can not only enhance the safety and security of their premises but also create a positive and fulfilling workplace for those who serve on the front lines of protection.